Shipping & Returns
Dispatch:
Free shipping within the US (United States).
All orders available: Will ship within 2-5 business days (Monday-Friday), plus shipping time.
Custom Embroidered Letter Orders: Will ship within 1-2 business weeks, plus shipping time.
Embroidered Letter Orders Out of Stock: Will ship within 1-2 business weeks, plus shipping time.
Personal Commissioned Work: Delivery times will be agreed directly with the client through Jackieherreraart@gmail.com
International Orders: For shipping outside the US, contact us at jackieherreraart@gmail.com We will be happy to help calculate the total cost of your shipping.
Please note that shipping charges, duties, taxes and additional fees are the customer’s responsibility.
All items are sent via tracked shipping, this way your package can be tracked and is much faster.
We will contact you and work together during the shipping process.
We will send the products within your order to an address that you specify for delivery. It is important that this address is accurate and includes building names or numbers where necessary. We cannot accept any responsibility for any loss or damage to the products once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).
We aim to deliver the products on the stated delivery date but this is not guaranteed. Please understand that once your order has gone out it will be out of our control and therefore we cannot claim responsibility for delayed or late packages through the postal services.
RETURNS:
We want you to be completely satisfied with your purchase so if you have any issues with your order please contact us immediately via jackieherreraart@gmail.com
– Damaged or Defective Items:
In the unlikely event that you order is damaged or defective* (this does not include damage from postal services) please email jackieherreraart@gmail.com within 48 hours of receipt supplying images of the package in question. We will try to sort the issue as soon as possible. In this instance an exchange of product may be possible if the original is returned in its original packaging.
A refund will only be applied once the item has been received in its original condition and packaging. Postage for these items are the responsibility of the customer. However a refund for postage will be given if the items received were faulty or damaged through no fault of the customer.
Items must be returned via the same postage they were sent with, including any insurance there might have been. Any items lost in transit when being returned are not our responsibility so we would suggest sending your return via tracked post and keeping a proof of posting.
-Non-refundable items:
Each item is handmade and subject to slight variations due to this. They are produced, packaged individually with great care, therefore variations in colour are not a reason for return unless extreme. We will not accept returns or provide refunds for items that appeared different due to the customers computer monitor or phone. Please be aware that some items are hand dyed and as a result will have potentially different patterns.
Items returned because of a change of heart are also not accepted.
We cannot accept refunds on Custom Artworks.
Any lost, missing or damaged items must be registered via jackieherreraart@gmail.com within 30 days for refund or exchange any items registered after that time period will not be available for refund or exchange.
– Exchanges:
Exchanges may be possible but only when the item received is damaged or defective. The return must be raised within 48 hours of receipt and the item returned in original packaging. In this case the postage will be refunded once the item has arrived.
Any exchange requests must be raised via email at jackieherreraart@gmail.com
– Refunds:
If you are unhappy with your purchase or it is damaged please raise a query via jackieherreraart@gmail.com
You will need to return the order in question in all its original packaging within 30 days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.